Return Policy Page

Introduction

Online shopping is quick, convenient, and one of the fastest-growing marketing channels. Customers can easily purchase products of their choice with just a click. However, despite all precautions, there may be instances where the delivered product does not meet expectations—such as differences in size, color, or cases where the product is damaged or defective.

To address such situations and ensure customer satisfaction, we have established a comprehensive Return, Exchange, and Refund Policy.

1. Product Return Reasons

• Damaged / Defective / Tampered Product

If the product is physically damaged, defective, or tampered with:

• Customers can reject the order at the time of delivery.
• If identified after delivery, a replacement request can be raised.
• Replacement will be provided with an identical product.

• Wrong Product Delivered

If the delivered product does not match the ordered:

• Size
• Color
• Specification
• Or if the product is expired
• Customers may request an exchange/ Money Refund.

• Out of Stock / Product Mismatch

If the ordered product is unavailable or mismatched:

• Customer may request a return or refund.

2. Non-Eligible Conditions for Return/Exchange/Refund

Returns will NOT be accepted if:

1. Product is used or altered.
2. Product is a free promotional item.
3. Serial number is tampered.
4. Product is returned without original packaging, tags, labels, accessories, or with damaged packaging.
5. Damage caused due to misuse or overuse.
6. Return request is raised with in 7 days of delivery of product. In case of customer want money refund after the pic up of dispatched  with in 24hrs amount will be credited in same account/credit card/wallet.
7. Product defect is not covered under manufacturer/seller warranty.
8. Policy terms are updated by the seller from time to time.

3. Non-Returnable Categories

• Personal care appliances (due to hygiene reasons)
• Customized or made-to-order products (e.g., food items, cosmetics, etc.)

4. Return / Exchange / Refund Policy

Exchange

• Applicable for wrong size, color, or product variation.
• Return request is raised with in 7 days of delivery of product. In case of customer want money refund after the pic up of dispatched  with in 24hrs amount will be credited in same account/credit card/wallet.

Replacement

• Applicable for damaged or defective products.
• Replacement will be with the same product.
• In case of customer want to replace the  product We will be  replace in 7 working days. If any case product not available in stock then will be Refund the amount. 

Refund

• If replacement is not possible (e.g., product unavailable).
• Customer may opt for a refund.

5. Policy Guidelines

1. 7-day return policy applicable on all eligible products.
2. Return request must be initiated within 7 working days of delivery.
3. For damaged/missing items, report within 2 days of delivery.
4. Exchange allowed only for:
• Defective products
• Damaged products
• Wrong item delivered
• Size/Color issues
5. Email support: info@mitrsewa.in
6. Keep original packaging, tags, and invoice intact.
7. Refund timelines:
• Prepaid Orders: Refund within 10 business days to original payment method.
• COD Orders: Bank details required for refund processing.
8. Support Contact: 0522-4300858

6. Steps to Return a Product

1. Log in to your account on Mitr E-Store.
2. Go to My Account → My Orders.
3. Select the order and click Return.
4. Choose the reason for return.
5. Submit the request for verification.
6. After approval, the return process will be initiated.

7. Important Note

• This policy is part of our Terms & Conditions.
• The company reserves the right to modify this policy at any time.
• Customers are advised to inspect products at the time of delivery.
• Report issues immediately to ensure quick resolution.

Policy Effective Date: 01/03/2026